Account access and product transfers

Password reset isn't working

If you request a reset and nothing arrives, the most common explanation is the simplest one: there is no account on that email address. Either you signed up with a different address, or you used a social login rather than a password.

Try any other address you might have used. If none of them work, email us — we can look up which account a listing belongs to.

"My product isn't in Your products"

We can check which account a listing sits under and tell you the masked email address it's registered to. That's usually enough for you to recognise it — an old work address, a co-founder's, a personal Gmail.

Send us the product URL and we'll look it up.

Transferring a product to another account

We can move a listing from one account to another. Two things to know:

1. The destination account must exist first. Create it before asking us, otherwise there's nothing to move the product to.
2. We verify ownership before transferring. Unlike removals, a transfer gives someone control of an asset, so we check first.

How we verify ownership

Either of these works:

• Reply from an email address on the product's domain. If the product is 2pr.io, an email from anything @2pr.io is proof enough.
• Add a DNS TXT record on the product's domain. We'll tell you what value to put in. Use this when you don't have email on the domain.

Once verified, the transfer takes a few minutes on our side. The product keeps its URL, its launch history, its votes and its backlink.

Transferring a Pro subscription

Uneed Pro can be moved between accounts too, on the same conditions — destination account created first, ownership verified. Email us and tell us which account it should end up on.

Ex-employees, agencies and acquisitions

These are the cases we see most: someone left the company, an agency submitted on your behalf and you've lost touch, or you acquired the product from its original maker.

All three are handled the same way — verify the domain, then either transfer the listing to your account or delete it so you can resubmit. Email us with the product URL and which of the two you'd prefer.